Switching to a new management software or DMS is a bit like changing your habits in the workshop — it takes time, a bit of method, and, most importantly, the right support.
Whether you’re looking for a more modern tool, better performance tracking, or time savings at reception, this transition is a key step in your automotive business.
Between the decision and the actual implementation, a few common pitfalls can arise.
At Solware Auto, we support hundreds of garages each year through this process, and we’ve identified the five most common mistakes and how to avoid them.
1. Underestimating the preparation phase
Switching software isn’t something you can improvise. Many believe everything will happen automatically but that’s rarely the case.
You’ll need to plan for data migration, hardware checks, and startup scheduling.
Our advice: Plan ahead with your software provider. They can help you identify technical aspects to secure before the transition and define a realistic timeline to avoid disrupting daily operations.
2. Not involving the whole team
The success of a new DMS depends on the people using it every day.
If only the workshop manager or the admin staff are involved, others may struggle to adapt.
Our advice: Include the entire team from the start. Organize a short demo, let everyone ask questions, and take note of their needs.
The more your team is involved, the smoother the transition will be.
3. Choosing based only on price
It’s tempting to go for the cheapest option. But a DMS is a daily work tool — it needs to be reliable, user-friendly, and suited to how your business operates.
Our advice: Compare the quality of service offered by each software provider.
Support availability, updates, and training are what truly make the difference in the long run.
4. Overlooking training
This is probably the most common mistake. Some believe that once the software is installed, everything will fall into place.
In reality, training is what determines the success of the project.
Our advice: At Solware Auto, our Qualiopi-certified trainers support garages both on-site and remotely.
Each session is adapted to the user’s pace and skill level, ensuring everyone feels confident with the new tool.
5. Thinking you’ll be on your own after installation
Many garages worry they’ll be left to figure things out once the software is up and running.
That’s a valid concern — but it doesn’t have to be that way.
Our advice: Make sure your software provider offers a dedicated support service.
At Solware Auto, our team is available every day to answer questions, troubleshoot, and provide guidance.
You’re never alone with your DMS.
A transition that takes time
On average, it takes about three months for a garage to fully adapt to its new software.
It’s a normal adjustment period and during that time, the role of the provider and support team is essential.
Switching to a new DMS is much more than a technical update it’s an evolution in how you manage your business.
And for this transition to be a success, the key is proper guidance and support.
